Shipping Policy

At The Dekor Mart, we aim to deliver your home décor products safely and on time. Please read our Shipping Policy to understand our delivery process.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on Sundays or national holidays.
• During high order volume, processing may take slightly longer.

2. Shipping Time

Approximate delivery time based on location:

• Metro Cities: 4–7 business days
• Non-Metro Cities: 5–10 business days
• Remote Areas: 7–12 business days

Note: Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout.
• Some products may include free shipping depending on promotions or product weight.

4. Order Tracking

• After your order is shipped, you will receive a tracking ID via SMS or email.
• You can track your order using the courier partner’s website.

5. Packaging & Safety

We use high-quality and protective packaging to ensure your products arrive safely. If you receive a damaged product, please share a clear unboxing video and report the issue within 24–48 hours of delivery.

6. Incorrect Address / Failed Delivery

• We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
• If delivery fails due to customer unavailability, the order may be returned to us.
• Re-shipping charges will apply if the order needs to be sent again.

7. Multiple Shipments

Your order may be shipped in multiple packages based on:

• Product availability
• Warehouse location
• Packaging limitations

You will receive separate tracking details for each shipment.

8. International Shipping

Currently, we do not offer international shipping. Deliveries are limited to addresses within India only.

9. Shipping Delays

We are not responsible for delays caused by:

• Natural disasters
• Strikes or lockdowns
• Courier partner issues
• Government restrictions
• Festival or high-demand seasons

10. Contact Us

If you have any questions regarding our Shipping Policy, feel free to contact us:

The Dekor Mart
Email: info@thedekormart.com
Phone: +91 97607 37111
Address: Rahmat Nagar, Gali No. 8, Karula, Moradabad, Uttar Pradesh, India